At Cura we believe communication is really important, and transparency and honesty are cornerstones of good, traditional service. That's why we openly make our prices available on our website.
Despite being one of the most highly rated providers in the country, our rates are extremely competitive.
Although they may seem similar to others, we offer greater value because unlike many others:
there are no hidden extras. Zero. Zip. Nada. No additional mileage or VAT charges;
we do not deduct travel time from the care you receive - meaning if you pay for an hour of care, you get an hour*
*It is a relatively common practice for other providers to effectively pass travel time costs on to you by reducing the care time you receive. They will allocate a percentage of your care time to travel, typically around 16%. This will mean, of the hour of care you pay for, your will receive around 50 minutes contact time. They will tell you it is to avoid passing an additional cost to you, but we manage to pay all our carers, in full, for their mileage, travel and waiting time, complying with all working time directives, out of the hourly rate we charge.
We also offer a unique telephone check-in service, starting from just £14.99 per month for one call per week. This is a service we designed to help tackle loneliness and isolation during the Coronavirus Pandemic. But it's such a wonderful service, we have decided to keep it.
You can pick a call package that suits you, from just one call a week to three calls per day. It's of course not suitable for people in need of physical or personal care, but for those who may be physically able but at risk of loneliness and isolation it can be a lifeline.
We can also integrate telephone check-ins to care packages to help you manage cost. For example, you may need help physically getting out of bed in the morning and back to bed in the evening, but during the day you may simply need a reminder to, for example, eat your lunch. In this example we could design a care plan that includes physical visits in the morning and evening and replace a lunch time visit with a call instead.
The service is completely bespoke, so we will work with you to find the most suitable and safe solution.
What are the calls like?
Friendly, warm and conversational. These are not clinical, automated calls. We will match you with the members of our team we think you will get along with best and the call will be like chatting to a friend.
We will make sure we remind you to do what you need to do, but past that, we will simply have a good old chat. Each call is at least 5 minutes. Although we do like a good old natter so often a little longer.
I thoroughly recommend Cura care's phone support service. I have a call everyday at the same time to encourage me to get out of bed . I have Fibromyalgia, diabetes and other health problems that means I am exhausted all the time. The carers who call me are all very friendly and supportive. I need them to remind me what I need to do after waking up. This includes ensuring I have my many medications ready to take. Without this help I would be far more unwell than I am and extremely disorganised. This helps me to feel confident and calm, and confident that I will start my day well. This also means I fall asleep at night with no anxiety about getting up in the morning. So...a big thank you to Cura Homecare!!
INTRODUCTION TO CARE OFFER
We are currently offering an introduction to care offer for all new clients.
You will receive a 10% discount for the first month's care,
You'll benefit from a free (no obligation) care assessment.
If it's not for you, you can cancel after the first four weeks absolutely free of charge.